Google Cloud disruption in London affects Revolut banking services
Goldlaner.com – Technical problems affecting Google Cloud’s London region disrupted multiple services on Tuesday, with British digital bank Revolut also experiencing widespread availability issues for customers.
Google’s service status information showed that several cloud products were affected in the London-based data center. The company said its engineering teams were investigating the incident, though further details on the cause and expected recovery time were not immediately available.
The event highlighted how an interruption at a major cloud infrastructure provider can quickly affect businesses that rely on those systems to operate customer-facing apps, payments and other online services.
Revolut customers face payment and cash withdrawal issues
Revolut’s own service information indicated that most of its products were either unavailable or only partly available during the outage. Card payments and ATM withdrawals were among the functions affected, creating potential difficulties for customers trying to make everyday purchases or access cash.
A person familiar with the situation said Revolut’s interruption was linked to the Google Cloud disruption. Revolut sought to reassure users that the technical incident did not put their funds or personal information at risk.
We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,
The statement, posted by Revolut on X, drew an important distinction between access to services and the security of customer accounts. During a major technology outage, users may be unable to complete actions in an app or with a payment card even when account balances, customer data and underlying records remain protected.
For affected customers, the practical consequences can vary. A failed card transaction may mean a merchant cannot complete a purchase at that moment, while an unavailable ATM withdrawal can restrict access to physical cash. Service interruptions can also make it difficult to check balances, transfer money or use other app-based banking tools until systems are restored.
Cloud region issues can have wider effects
Cloud platforms provide computing capacity, data storage and other digital infrastructure for a broad range of companies. A regional problem does not necessarily affect every customer or every service, but it can have a noticeable impact when an organization’s applications depend on systems located in the affected area.
Google identified the issue as involving its London region, a key location for cloud services used by organizations serving customers in Britain and elsewhere. The incident affected multiple Google Cloud services rather than a single isolated product, increasing the potential for connected businesses to encounter disruption.
Companies using cloud infrastructure often design their systems with safeguards intended to reduce the effect of an outage. Even so, the outcome for customers depends on how a particular service is configured, which systems are involved and whether an alternative route is available. During an active incident, service-status updates can be more useful than speculation because conditions may change as engineers isolate the problem and apply fixes.
Google had not provided an immediate response with additional detail following the initial acknowledgement that its teams were examining the disruption.
ING Germany also reports login problems
Separately, ING Germany said a technical issue was causing difficulties for customers attempting to sign in to online banking and its banking app. The bank’s notice concerned access problems, while the available information did not establish a connection between its issue and the Google Cloud incident in London.
The separate reports underscored the dependence of modern banking on digital channels. Many customers now use mobile apps and online portals for routine tasks such as reviewing transactions, moving money and managing cards. When those channels are interrupted, even temporarily, banks may need to communicate clearly about what is unavailable and whether customer funds and information remain secure.
Customers affected by an outage can check a provider’s official status page or verified customer-service updates for the latest information. It can also be sensible to keep records of unsuccessful transactions and avoid repeatedly retrying the same payment if there is uncertainty about whether it has been processed. A transaction that appears to fail during an interruption may require time to update once systems recover.
At Revolut, the company’s public message focused on the safety of customers’ money and data while teams dealt with the service disruption. Google’s engineering investigation remained central to efforts to restore the affected London cloud services.
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